Privacy Policy
At Momentum Business Finance, your privacy is important to us. We are committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store, and share personal data, as well as the choices you have about it.
Information We Collect and How We Use It
When you engage our services, we may collect personal information from you—such as your contact details, identification information, and financial history—to help us provide tailored finance and credit assistance.
We use this information to:
- Assess your credit and finance requirements
- Provide advice and recommendations suited to your needs
- Communicate with lenders and partners you authorise us to deal with
- Manage our relationship with you, including billing, administration, and customer support
- Keep you informed about relevant updates, products, or events (unless you opt out)
- Improve our services and operations through quality assurance and internal analysis
If you prefer not to receive promotional or update communications, you can let us know at any time.
If You Choose Not to Provide Information
You are not obligated to provide any personal details; however, missing information may prevent us from effectively assessing or assisting with your finance needs.
How We Store and Protect Your Information
We take privacy and data security seriously. Your information is stored securely in both physical and electronic form, and we take reasonable steps to safeguard it from misuse, interference, or unauthorised access.
We retain your personal information only as long as necessary to meet our business, legal, and regulatory obligations. In some cases, data may be stored using secure third-party services within Australia, and we ensure these providers meet strict confidentiality and security standards.
Disclosure of Your Information
We do not sell, trade, or rent your personal information to anyone.
We may disclose your information to:
- Our credit licensee and related service providers (e.g., administrative and IT contractors)
- Companies or individuals assisting with our business operations, mailings, or communications
- Other parties involved in business restructures or changes such as mergers or reorganisations
- Entities where we are legally required to share information under the Privacy Act or other applicable laws
In all such cases, we ensure that anyone we disclose your data to upholds privacy protections comparable to our own.
Accessing or Correcting Your Information
You have the right to request access to, or correction of, the personal information we hold about you. Upon receiving a written request and confirming your identity, we will provide the information and make corrections where necessary.
Requests should be directed to:
Bill Davis
Momentum Business Finance
Email: bill@momentumbf.com.au
We do not charge any fees for handling access or correction requests.
Your Consent
By choosing to engage Momentum Business Finance for your credit and finance needs, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
Questions and Feedback
We value your feedback and encourage you to contact us if you have any questions or concerns about privacy.
You can reach Bill Davis on 0417 915 360 or via email at bill@momentumbf.com.au.
Complaints and Dispute Resolution
If you believe your privacy has been compromised, please let us know. You can contact:
The Complaints Officer
Momentum Business Finance
Attention: Bill Davis
Email: bill@momentumbf.com.au
Phone: 0417 915 360
Please provide as much detail as possible about your concern.
We will acknowledge your complaint promptly and aim to resolve it as quickly as possible. If you are unsatisfied with the outcome, we will let you know how you can escalate your complaint to an external dispute resolution body or the Office of the Australian Information Commissioner (OAIC).
Updates to This Policy
We may update this Privacy Policy from time to time to reflect legislative or operational changes. The most recent version will always be available on our website.
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